Most buffering is caused by the home network or device, not the service. Work through these steps in order.
Quick Fixes
- Test your speed. You need about 30 Mbps for 4K and 10 to 15 Mbps for HD. Run a speed test on the same device.
- Use a cable. Connect your device to the router by Ethernet, or use 5 GHz Wi-Fi close to the router.
- Restart. Unplug your router and streaming device for 30 seconds, then start them again.
- Close other streams. Pause large downloads and other video on your network.
- Try another channel. If only one channel misbehaves, tell us its name and the time.
- Update the app. Install the latest version of your player app.
Still Having Trouble?
- Switch your app's player or decoder setting (for example from hardware to software).
- Try our WebPlayer to see if the problem is the app.
- Contact support with your device, app and a rough time of the problem.
Tip: a 24 hour test line is a free way to check quality on your own connection before you buy.